1. Introduction

Welcome to ProGear Outfitters (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website workwearuniform.com and all purchases made through it. By accessing our site and making a purchase, you agree to comply with these terms. Our platform is designed specifically for law enforcement officers, emergency responders, and industrial professionals, and we strive to provide reliable, high-quality gear that meets your professional standards.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information during account registration and checkout.
  • Use the website only for lawful purposes and in accordance with these terms.
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
  • Respect our intellectual property and refrain from copying, distributing, or modifying any content without permission.

Note: Failure to comply with these obligations may result in the termination of your account or denial of service.

3. Products and Services

ProGear Outfitters specializes in professional gear, including but not limited to:

  • Class A Uniform Coats & Pants
  • Coveralls & Jumpsuits
  • Duty & MOLLE Gear
  • Footwear and Gloves
  • Outerwear and Rainwear

All products are described as accurately as possible. However, slight variations in color or size may occur due to monitor settings. We reserve the right to update product descriptions and prices without prior notice.

4. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days from the date of order confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. By completing a purchase, you authorize us to charge the total amount to your selected payment method.

Shipping

We offer two shipping options:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment.
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment.

Important: Delivery times are estimates and may vary based on destination and customs processing. We do not ship to remote areas in Asia or other unsupported regions.

5. Returns and Exchanges

We accept returns and exchanges within 15 days from the date you receive your items. To be eligible for return or exchange, items must be:

  • In original, unused condition.
  • With all original tags and packaging intact.
  • Free from signs of wear, damage, or alteration.
  • Accompanied by the original receipt or order confirmation.

The following items are non-returnable for health and safety reasons:

  • Footwear
  • Gloves
  • Socks & Insoles
  • Custom or special order items

For returns due to defective items, we cover return shipping costs. For returns due to change of mind, customers are responsible for return shipping. Refunds are processed within 3-5 business days after we receive and inspect the returned items.

6. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of ProGear Outfitters and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.

7. Limitation of Liability

ProGear Outfitters is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you for any claim shall not exceed the purchase price of the product in question.

Professional Use: Our products are designed for professional use. Users are responsible for ensuring that the gear meets their specific safety and operational requirements.

8. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts of Memphis, Tennessee.

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: 1348 Lightning Point Drive, Memphis, US 38118

Response Time: Typically within 2 business hours during operational hours.

10. Updates to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.