Our Commitment to Professionals
At ProGear Outfitters, we understand that reliable gear is essential for law enforcement officers, emergency responders, and industrial professionals. Our shipping and returns processes are designed with your professional needs in mind – efficient, straightforward, and respectful of your time.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days from the date of order confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Minimum Order |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | No minimum |
| Free Shipping | FREE | 15-25 business days after shipment | EMS | $50+ orders |
Returns & Exchanges Policy
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you adequate time to ensure your gear meets your professional standards.
Return Conditions
To be eligible for return or exchange, items must be:
- In original, unused condition
- With all original tags and packaging intact
- Free from any signs of wear, damage, or alteration
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Footwear (due to hygiene considerations)
- Gloves (personal protective equipment)
- Socks & Insoles (hygiene products)
- Any items with removed tags or opened packaging
- Custom or special order items
Return Process – Step by Step
- Submit Return Request: Complete the return request form below and email it to our support team at [email protected]
- Receive Authorization: We’ll review your request and provide return authorization within 2 business hours
- Ship Your Return: Package items securely and ship to our warehouse address provided in the authorization
- Processing: Allow 3-5 business days for processing once we receive your return
- Refund/Exchange: We’ll process your refund or ship your exchange item
Shipping Costs for Returns
- Defective Items: We cover return shipping costs
- Change of Mind: Customer responsible for return shipping
- Exchange Shipping: We cover shipping for exchange items
Refund Information
Refund Processing Time: 3-5 business days after we receive and inspect your return
Refund Method: Refunds are issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days
- PayPal: 1-3 business days
Exchange Process
Exchanges are subject to product availability. If your preferred size or color isn’t available, we’ll process a refund and notify you when the item is back in stock.
Return Request Form Template
Copy and paste the template below into your email to initiate a return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear ProGear Outfitters Support Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: ________________
Order Date: ________________
Customer Name: ________________
Item(s) for Return/Exchange:
Product Name: ________________
Size/Color: ________________
Quantity: ________________
Reason for Return: ________________
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Specify product, size, color]
[ ] Store credit
I confirm that the item(s) are in original condition with all tags attached and packaging intact.
Please provide return authorization and shipping instructions.
Thank you,
[Your Name]
[Your Email Address]
[Your Phone Number]
Contact Our Support Team
Our support team understands the demands of professional work and provides practical solutions:
Email: [email protected]
Response Time: Typically within 2 business hours during operational hours
Address: 1348 Lightning Point Drive, Memphis, US 38118
Professional Standards
Just as you maintain high standards in your professional duties, we maintain the same level of excellence in our customer service. Our shipping and returns processes are designed to be efficient, transparent, and respectful of your time and professional requirements.