FAQ

We specialize in professional-grade workwear and tactical gear designed for law enforcement, emergency responders, and industrial workers. Our product range includes Class A Uniform Coats & Pants, Coveralls & Jumpsuits, Duty & MOLLE Gear, Outerwear, Footwear, and innovative systems like the Boa Fit System and Streetgear Flex technology.

Our gear is built by professionals for professionals. We incorporate innovative technologies like the Boa Fit System for precise adjustment and Streetgear Flex for enhanced mobility. Every product is engineered to withstand demanding conditions while maintaining comfort and functionality.

Yes, we offer comprehensive weather protection including Fleece & Softshell Jackets, Rainwear, and specialized Outerwear designed to perform in various environmental conditions you might encounter in the field.

You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and expedite future purchases.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Yes, we ship worldwide with the exception of select remote regions in Asia and other areas. If you’re unsure about delivery to your location, please contact our support team for assistance.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the same level of protection we’d expect for our own.

Currently, we accept the payment methods listed above. We’re constantly evaluating additional options to serve our professional customers better.

We offer two shipping methods tailored to professionals’ needs:

Standard Shipping ($12.95): Using DHL or FedEx, delivered within 10-15 days after shipment. Includes tracking.
Free Shipping: Available for orders over $50, using EMS, delivered within 15-25 days after shipment.

All orders are processed within 1-2 business days from our Memphis-based facility before shipment.

Yes, you’ll receive a tracking number via email once your order is dispatched. For Standard Shipping, real-time tracking is available.

While we work with reliable carriers to minimize delays, if your delivery exceeds the estimated time, please contact our support team immediately at [email protected].

We accept returns within 15 days of receipt. Items must be in original condition with tags attached. For detailed instructions, please contact our support team.

Yes, we can facilitate exchanges for different sizes or colors, subject to availability. Contact us within the 15-day return window to arrange an exchange.

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.